Q: Where do you deliver?
A: We deliver anywhere in South Africa.

Q: How do you deliver?
A: We use PUDO's locker to locker delivery system. Once we have your order we will contact you to confirm the drop-off location that is going to be the best for you.

Q: How much does it cost?
A: Delivery is R80.

Q: How long does it take?
A: We use Pudo for our deliveries and they average 1-5 business days for deliveries.

Q: How do can I pay?
A: We offer free payment methods: credit card, SnapScan and EFT.

Q: Can I pay c.o.d?
A: Unfortunately we do not offer this as an option.

As part of our commitment to reducing environmental impact, we proudly use recycled and reused packaging materials whenever possible. This includes boxes, mailers, and protective fillers that may have had a previous life.

While our packaging might not always look brand new, rest assured your order is carefully and securely packed. Reusing materials helps us minimize waste and lower our carbon footprint—one parcel at a time.

If you have any concerns or would prefer plastic-free or minimal packaging, please leave a note at checkout or contact us directly. Thank you for supporting small business sustainability!

We want you to love your order. If you are unhappy we will arrange for a courier to come and collect the product. Please package the return securely to protect them from damage during the return.

Returns will be processed within 7 days of the return delivery. You may request a replacement or a refund. When a replacement is not possible we will refund the product amount.

1. Eligibility for Refunds

• Return Window: You may request a refund within [30 days] from the date of delivery. After this period, we are unable to offer a refund.
• Condition of Items: To be eligible for a refund, items must be in their original condition, unused, and in the original packaging. Any damaged or altered items are not eligible for a refund.
• Non-returnable Items: Some products are non-returnable due to health and safety regulations, such as [personal care items, perishable goods, gift cards, downloadable content, etc.]. These items are marked as "non-returnable" on the product page.

2. How to Request a Refund
To begin the refund process, please follow these steps:

1. Contact us at gingerandpepperdesign@gmail.com within [30 days] of receiving your order.
2. Provide your order number, item details, and a brief reason for the return or refund request.
3. Our customer support team will assist you with the return process and issue a Return Merchandise Authorisation (RMA) if applicable.

3. Return Shipping

• Return Shipping Costs: Unless the item is defective, incorrect, or damaged during shipping, the customer is responsible for the cost of return shipping.
• Return Shipping Label: If the return is due to an error on our part (e.g., wrong or defective item), we will provide a pre-paid return shipping label.
• Condition of Returns: Please ensure that returned items are securely packaged to avoid damage during transit.

4. Refund Process

• Processing Time: Refunds will be processed within [5-10 business days] after we receive the returned item. Refunds will be issued to the original payment method.
• Partial Refunds: In cases where only part of the order is returned, the refund will be issued for the returned item(s) only, minus any applicable shipping fees.

5. Exchanges
If you would like to exchange an item for a different size, color, or product, please follow the steps for returning the item and place a new order for the replacement item.

6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [support@yourstore.com] with photos of the item and packaging. We will work with you to resolve the issue by either sending a replacement or issuing a full refund.

7. Final Sale Items
Items marked as "Final Sale" are not eligible for a refund, exchange, or store credit.