Refund policy

If you’re not completely happy with your order, please review our refund and return policy below.

1. Eligibility for Refunds

  • Return Window: Refund requests must be made within 14 days of delivery. After this period, refunds will no longer be available.
  • Condition of Items: Items must be in original condition, unused, and in their original undamaged packaging. Please include all accompanying documentation. Items that are damaged or altered are not eligible for refunds.
  • Non-returnable Items: Certain items cannot be returned due to health and safety regulations, including personal care products, perishable goods, gift cards, and downloadable content.

2. How to Request a Refund

To begin the refund process:

  1. Contact us at gingerandpepperdesign@gmail.com within 14 days of receiving your order..
  2. Provide your order number, item details, and a brief explanation of the issue. If applicable,
  3. include photos or video evidence.

3. Return Shipping

  • Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective, incorrect, or damaged during transit.
  • Secure Packaging: Ensure items are securely packaged to prevent damage during transit.

4. Refund Process

  • Processing Time: Refunds are processed within 5–10 business days after receiving the returned
  • item. Refunds will be issued to the original payment method.
  • Partial Refunds: If only part of the order is returned, refunds will apply to the returned items only, minus any applicable shipping fees.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at gingerandpepperdesign@gmail.com. with photos of the item and packaging. We will arrange a replacement or issue a full refund.

6. Final Sale Items

Items marked as "Final Sale" are not eligible for refund, exchange, or store credit.

7. Returns for International Orders

For international returns, please note that customers are responsible for shipping costs, as well as any applicable customs fees or duties. Refunds will be processed only for the item value, excluding shipping and duties.

8. Questions or Concerns

Our customer service team is here to assist! If you have questions or need help with a return, email us at gingerandpepperdesign@gmail.com.

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